FREQUENTLY ASKED QUESTIONS

How do I get started?

As soon as you secure your event date and venue space you should contact us through our rental inquiry form! Tell us a little bit about yourself and what pieces you are looking for and we’ll get back to you with pricing and availability. We take pride in the process of working closely with you to make sure all of your rental needs are met and to make sure none of the important details are forgotten.

 

Do you have a minimum?

No way! No order is too small or too big.!

 

Can I pick up my order?

Due to the delicate nature of many of our items we do not allow pick up for most of our collections.

 

Where do you deliver and how much does it cost?

All Saint  Barthelemy. Delivery for free.

 

What is your rental period? 

Our standard rental period is 24 hours and commences at delivery and concludes with next day pick up. We are flexible to rent more days and week.

 

Do you have a cleaning fee?

No, cleaning is included in our rental rate. We hand wash all of our items with extra care to preserve the integrity of each piece.

   

Can I combine your rentals with items of my own or another company?

If the pieces in question are distinctly different from Heliophilia rentals then yes. However, a Heliophilia team member is the only one who can determine this for you and we reserve the right to refuse rental if we feel as though confusion is questionable. A list of other rental vendors being used for your event may be required to help us make our decision. 

 

I’ve decided which pieces I want now how do I secure my order?

A 50% deposit as well as a signed copy of our Rental Terms & Agreement including credit card information is required to secure wanted items for your specific day. Once we confirm this is received consider us golden and no further action is needed on your part! We’ll take care of the rest by reaching out to you approximately 2 weeks before your event to tidy up any loose ends!

 

I’m not sure what items to rent or how to pull my vision together, can you help?

We have a wide array of services in addition to our rentals to help design and execute your event from start to finish. For detailed descriptions check out our “Services” page. Once you’ve fallen in love with our services and decide to continue beyond the initial consultation a 50% deposit and signed Creative Services Agreement is required in order to move forward. 

 

I changed my mind about my order or the quantity I need is different than what I first thought, now what?

Please refer to your signed Rental Terms & Agreement for all the details and if your specific need is not addressed there then you can contact a Heliophilia team member for further clarification. 

 

I’m a creative who is interested in using your items for a photo shoot or movie. Do you rent by the hour? How about by the week?

We do not rent by the hour but do offer a trade discount to those who would like to use our items as props for special projects. Just drop us a note and tell us a little bit about who you are, what your project is and how long you would like to rent the items.  For items needed beyond our regular rental period you can expect to pay the regular rental rate plus half the rental rate for each additional day needed.

 

Would you be interested in collaborating for an upcoming photo shoot for publication?

Absolutely! We love all things creative and would definitely consider working with you! Just email us with the details including other contributing vendors, any inspiration boards you have in the works and how you would like us to be involved either with rentals or our other design services and we will determine if we make a good fit.

 

 

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